Welcome to Sasmita Cases!
Here you’ll find answers to the most commonquestions about our products, orders, and services.If you still have a query, feel free tocontact us at 📧 support@sasmita.in
ORDERS & PAYMENTS
Simply browse our website, select your favorite mobile case, choose your device model, and click “Add to Cart.”
Proceed to checkout and complete the payment securely. You’ll receive an order confirmation via email or SMS.
No, you can shop as a guest. However, creating an account helps you track orders, save addresses, and receive exclusive offers.
We accept UPI, Debit/Credit Cards, Net Banking, and Wallet Payments.
Cash on Delivery (COD) is also available for most pin codes across India.
Don’t worry — this usually resolves automatically within 5–7 business days by your bank.
If not, email us at support@sasmita.in with
your transaction ID.
SHIPPING & DELIVERY
Orders are usually delivered within: 4–10 business days, You’ll receive a tracking link once your order is shipped.
After dispatch, you’ll get an SMS/email with a tracking number and courier link.
You can track your parcel in real time until it’s delivered.
Yes, we deliver to most pin codes across India through Shiprocket.
RETURNS, REFUNDS & CANCELLATIONS
Yes! If your order is damaged, defective, or incorrect, you can request a return or replacement within 48 hours of delivery.
Please share photos/videos as proof with our team at support@sasmitacases.com.
Once we receive and inspect your returned item, refunds are processed within 5–7 working days to your original payment method.
You can cancel your order within 6 hours of placing it — before it’s shipped.
Once shipped, cancellation isn’t possible, but you may request a return after delivery.
Address changes are possible within 6 hours of placing the order.
After dispatch, address updates may not be possible.
PRODUCTS & CUSTOMIZATION
We offer premium-quality protective, matte, silicone, transparent, and designer mobile cases for all popular phone models — including iPhone, Google Pixel, One Plus and more.
Yes! All our cases are made with high-quality materials to provide protection against drops, scratches, and dust.
Soon! We’re working on adding customizable case designs where you can upload your own photo or name. Stay tuned for updates.
We do our best to display colors accurately, but slight variations may occur due to lighting or screen differences — this is normal for all online products.
CUSTOMER SUPPORT
You can reach us anytime at: support@sasmita.in Our support team replies within 24–48 working hours.
Our customer support is available: Monday to Saturday, 10:00 AM – 6:00 PM (Closed on Sundays & Public Holidays)
Currently, we operate only online through our official website. All our orders are shipped directly from our warehouse to your doorstep.
Absolutely! We follow strict privacy standards. Your personal data and payment details are protected under our Privacy Policy.