Shipping policy
Welcome to Sasmita Cases!
We aim to deliver your favorite mobile cases to your doorstep as quickly and safely as possible. This Shipping Policy explains how we process, ship, and delivers your orders placed through www.sasmitacases.com.
1. Order Processing Time
- All confirmed orders are processed within 5 to 7 business days (excluding weekends and public holidays).
- You’ll receive an email or SMS confirmation once your order has been processed and shipped.
- In case of delays due to stock unavailability or unforeseen circumstances, our team will notify you immediately.
2. Shipping Partners
We work with trusted and reputed courier partner as Shiprocket.
3. Delivery Timelines
Estimated delivery time after dispatch within 5–7 business days.
Please note that delivery timelines may vary due to external factors like weather conditions, strikes, or courier delays.
4. Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number via email or SMS.
You can track your package anytime using the provided link or by visiting your courier partner’s website.
5. Delivery Issues
If you haven’t received your package within the expected time frame:
- Please check your tracking link for real-time updates.
- If the issue persists, contact us at support@sasmita.in with your order ID and we’ll assist you promptly.
We will not be responsible for:
- Delays caused by courier partners or external disruptions.
- Wrong delivery address provided by the customer.
- Orders marked “delivered” by the courier but claimed undelivered (in such cases, we help coordinate with the courier for investigation).
6. Address Accuracy
Please ensure your shipping details — name, phone number, address, and pin code — are entered correctly at checkout.
Orders with incorrect or incomplete addresses may experience delays or failed delivery.
7. Damaged or Lost Packages
In rare cases where your parcel arrives damaged:
- Please share unboxing photos or videos within 24 hours of delivery to support@sasmita.in.
- We’ll investigate and offer a replacement or refund as per our Return & Refund Policy.
8. Contact Us
For any questions about shipping, delivery timelines, or tracking assistance, please contact:
Email: support@sasmita.in
Website: www.sasmitacases.com