Refund policy

At Sasmita Cases, your satisfaction is our priority. We carefully inspect all items before shipping, but if you face any issues, we’re here to help.

1. Eligibility for Return

You can request a return or replacement if:

You received a damaged, defective, or incorrect item.

You notify us within 48 hours of delivery by email or WhatsApp (with photos/videos as proof).

Returns will not be accepted for:

Change of mind or dislike of color/design after delivery.

Minor variations in color due to lighting or display differences.

Damage caused by improper handling or misuse by the customer.

2. Return Process

To initiate a return:

1. Email us at support@sasmita.in with your order number and photos of the issue.

2. Once approved, we will arrange reverse pickup or ask you to ship the product to our return address.

3. The item must be unused, in its original packaging, and with all tags intact.

3. Refund Process

After inspection of the returned item:

Approved refunds will be processed within 5–7 working days to your original payment method or as store credit.

Shipping or COD charges (if any) are non-refundable.

In case of cancellation before dispatch, a full refund will be issued immediately.

4. Exchange Policy

You can request an exchange for the same product if it arrives damaged or defective.

Exchange is subject to product availability.

5. Non-Returnable Items

Certain items are non-returnable, such as:

Customized or personalized cases

Clearance or sale items

6. Cancellation Policy

Orders can be cancelled within 6 hours of placing the order.

Once dispatched, the order cannot be cancelled.

7. Contact Us

For any return, refund, or exchange queries, reach out to us at:

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